WEX Inc is hiring a Senior Strategic Account Executive to be the accountable owner of strategic client relationships. In this role, you will be responsible for delivering value, strengthening partnerships, and ensuring long-term customer success by acting as a trusted advisor.

What You'll Do

Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts.
Build deep, long-term relationships based on trust, transparency, and shared goals.
Develop a comprehensive understanding of each client’s business, KPIs, and growth strategies.
Take full ownership of account growth and retention, directly contributing to increased ARR.
Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs.
Lead the renewal process, ensuring timely execution and clear demonstration of value.
Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps.
Guide clients through best practices and advanced product features to maximize value.
Drive consistent product utilization to ensure adoption and prevent churn.
Act as the single point of accountability for issue resolution and client satisfaction.
Coordinate with internal teams to resolve concerns quickly and completely.
Proactively share relevant product updates, enhancements, and news.
Gather and communicate customer feedback to internal stakeholders to influence product direction.
Maintain accurate records of client status, activity, and opportunities.
Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion.
Continuously contribute to the evolution of customer success strategies and best practices.

What We're Looking For

Minimum 15 years of customer success or account management experience.
Bachelor’s degree or equivalent relevant experience.
Proven track record of managing strategic client relationships and driving account growth.
Experience with renewals, expansions, and achieving retention and revenue targets.
Excellent communication, presentation, and relationship-building skills.
High accountability mindset—you take ownership, deliver results, and build trust.
Ability to work cross-functionally and manage multiple priorities independently.

Nice to Have

Deep knowledge of Benefits Administration, HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, and FMLA Billing.
Strong understanding of Savings & Spending and COBRA regulatory requirements.