Join C04 WUFS Canada, Inc., part of Western Union, as a Senior Specialist, Sales Support. In this remote role based in Toronto, you will provide essential administrative and operational support to a regional sales team, ensuring smooth sales processes, effective agent lifecycle management, and the delivery of data-driven insights that enhance business performance.
What You'll Do
- Support the Regional Sales team with back-office administration, account management, contract renewals, and agent interactions.
- Assist with sales pipeline updates, maintain sales scorecards, prepare contract documentation, and coordinate banking setups for agents.
- Manage the end-to-end lifecycle for agents, including lead tracking, enrollment, activation, ongoing support, and ownership changes.
- Resolve day-to-day operational queries from Sales and Agents with timely, accurate responses.
- Track and analyze regional sales performance, consolidate data from multiple sources, and help prepare management reports.
- Ensure sales processes, agent administration, and data management activities are completed accurately and on schedule.
- Identify, analyze, and resolve issues within sales operations and agent support.
- Contribute to the coordination and monitoring of regional sales initiatives.
What We're Looking For
- 2–4 years of experience in sales support, operations, or administration within financial services, payments, or a similar fast-paced industry.
- 2+ years of experience working with data, including reporting and analysis.
- 2+ years of experience with project management, business process, and sales operations.
- 1+ year of experience with PowerBI, with intermediate to advanced proficiency required.
- Advanced proficiency with Excel, including pivot tables and vlookups.
- Familiarity with CRM platforms, contract management tools, and reporting systems for tracking sales pipelines and agent performance.
- Strong attention to detail, problem-solving skills, effective prioritization, and proactive collaboration across teams.
Nice to Have
- Bachelor’s degree.
- 1+ year of Salesforce.com experience.
Technical Stack
- PowerBI
- Excel
- Salesforce.com
Team & Environment
You will provide dedicated support to an assigned regional sales team.
Benefits & Compensation
- Salary range: $65,000.00 - $85,000.00 CAD annually.
- Short-term incentives.
- Multiple health insurance options, including Healthcare, Dental, and Visioncare.
- Accident, life, and employee term life insurance.
- Basic Critical Illness Insurance.
- Short & Long Term Disability coverage.
- Access to Teladoc medical experts and Lumino Health Virtual Care.
- Access to best-in-class development platforms.
Work Mode
This is a fully remote position based in Toronto, Canada.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. Accommodations are available for applicants with disabilities during the recruitment process.
