Hilton is looking for a Senior Manager, Operations Integration & Support to be a strategic force for operational excellence across our managed hotels in the U.S., Canada, and French Polynesia. In this role, you will act as a trusted advisor to senior leadership, driving initiatives from inception to completion to enhance the guest experience and support our enterprise goals.
What You'll Do
- Support the development and implementation of short- and long-term initiatives aligned with regional and enterprise goals.
- Track progress by partnering with cross-functional stakeholders, providing regular updates to leadership, and seeing initiatives through to completion.
- Prepare materials and presentations for operations leadership meetings and follow up on action items to meet desired outcomes.
- Act as a strategic partner to the SVP Hotel Operations to develop and execute on key initiatives.
- Collaborate with the Senior Director and broader Ops Integration team to implement projects and share best practices.
- Engage with cross-functional teams to ensure property-level feedback is integrated into corporate initiatives.
- Conduct data analysis to identify opportunities and support decision-making.
- Use data to provide regular updates to leaders on key strategic initiatives.
- Facilitate working sessions to gather insights, brainstorm solutions, and build alignment.
- Develop clear recommendations and business cases to support initiatives.
- Support the implementation of enterprise programs, partnerships, and activations into hotels across the region.
What We're Looking For
- Six (6) years of professional work experience.
- Three (3) years of project management experience, including strategic initiative implementation and stakeholder communication.
- Five (5) years of hospitality experience.
- Proficient in Microsoft Suite.
- Willingness to travel up to 20%.
Nice to Have
- BA/BS Bachelor's degree.
- On-property hotel experience at the Director level.
Technical Stack
- Microsoft Suite
Team & Environment
You will be part of the Ops Integration & Support team reporting to the Senior Director, Ops Integration & Support.
Benefits & Compensation
- Compensation range: $100,000-$160,000
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares employee stock purchase program (ESPP) - purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through Employee Assistance Program
- Paid Time Off (PTO)
- Comprehensive health coverage: medical and prescription drug, dental, vision, life insurance, short-and long-term disability insurance
- 401(k) savings plan
- 20 days of paid time off accruing over first year of employment, increasing up to 25 days after one year
- Up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
- 10 paid holidays and 2 floating holidays
- Up to 5 bereavement days
- Flexible spending accounts, health savings account
- Educational assistance program, adoption assistance, backup childcare program, pre-tax commuter benefit
Work Mode
This is a virtual/remote position.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.
