Chime seeks a Senior Manager, Operations Innovation – RxTriage® & Pharmacy Infusion Services to lead the implementation of Shields RxTriage® services across health system partner specialty clinics and coordinate with pharmacy infusion services. You will ensure holistic program success at go-live, including operational handoffs, clinical workflows, and patient success metrics, with the opportunity to grow into broader operational leadership as the program expands.
What You'll Do
- Lead a team of Medical Intake Coordinators and collaborate with Shields in-clinic resources to ensure workflow fidelity and reliable access to required hospital IT systems.
- Develop and manage detailed project plans, timelines, charters, risk registers, and communication strategies.
- Coordinate cross-functional workstreams (pharmacy, nursing, IT, revenue cycle, compliance, supply chain, facilities, etc.) to ensure operational readiness.
- Conduct prelaunch assessments to determine site readiness, workflow needs, staffing models, and training requirements.
- Ensure smooth go-live execution and act as the primary point of contact for issue resolution.
- Manage multiple concurrent implementations at varying stages of development.
- Track progress against milestones, proactively identify risks, and initiate mitigation strategies.
- Monitor budget, resource allocation, and scope; escalate variances as needed.
- Create and distribute regular status reports and executive-level updates.
- Serve as the central liaison among internal teams, external partners, clinical leadership, and operational stakeholders.
- Facilitate project meetings, leadership briefings, and post-implementation reviews.
- Build strong relationships to drive alignment, adoption, and long-term sustainability of new programs.
- Support development and refinement of standardized implementation playbooks, operating procedures, and best practices.
- Analyze workflow data and operational outcomes to optimize future implementations.
- Promote continuous improvement and ensure all programs adhere to clinical, regulatory, and operational compliance standards.
What We're Looking For
- Bachelor’s degree in Pharmacy, Healthcare Administration, Business, Nursing, or a related field.
- 5+ years of experience in pharmacy operations, infusion services, healthcare operations, healthcare project management or related roles.
- 3+ years of project management or implementation experience, with proven ability to manage multiple large-scale projects simultaneously.
- Exceptional communication, facilitation, and stakeholder management skills.
- Demonstrated ability to lead cross-functional teams without direct authority.
- Proficiency in project management tools (MS Project, Smartsheet, Asana, etc.).
Nice to Have
- Master’s degree (MBA, MHA, PharmD, MS in Healthcare Management).
- PMP, Lean Six Sigma, or similar certification.
- Strong understanding of infusion pharmacy workflows, regulatory requirements, accreditation standards (URAC, ACHC, Joint Commission), and reimbursement processes.
- Experience launching new infusion centers, home infusion programs, or specialty pharmacy services.
- Familiarity with EMRs, infusion software platforms, and pharmacy system integrations.
Team & Environment
You will lead a team of Medical Intake Coordinators and collaborate with Shields in-clinic resources, health system partner clinical teams, infusion sites, and pharmacy teams, as well as Shields Operations, Operations Innovation, and Corporate Strategy.
Work Mode
This is a hybrid role with remote work locations.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
