Mitsubishi Motors is seeking a District Aftersales Manager to serve as a strategic partner for dealer performance and customer experience in the West Region. You will liaise directly with dealer partners across Colorado, Utah, Idaho, and Hawaii, implementing long-term business plans and fostering growth.

What You'll Do

Regularly communicate with and visit dealer partners, serving as a consultant on Aftersales operations.
Leverage knowledge of dealership parts/service operations and Mitsubishi programs to identify revenue opportunities and develop improvement plans.
Review dealer financial statements and systems to proactively identify and recommend opportunities in process, staffing, facilities, and marketing.
Assist dealer partners in operational troubleshooting, helping to resolve problems and working with external vendors and internal teams.
Provide ad hoc training and guidance to dealer partner staff on best practices in data, inspections, service excellence, parts sales, and warranty administration.
Drive Aftersales performance by consulting with dealers on achieving profitability targets, growing customer pay business, and improving CSI scores.
Work cross-functionally with Parts Distribution, Customer Relations, Warranty, Product Quality, Legal, and other departments.
Work with the Aftersales Performance team to look for and develop unique opportunities within the District, including wholesale and collision.
Act as consultant to the Dealer Development team on planning and implementing Aftersales strategies for new dealers.
Work closely with your District Sales Manager counterpart on joint dealer visits and holistic opportunities.
Advise Regional Management and/or Dealer Development of issues with dealer partners related to adherence to policies or the Dealer Agreement.

What We're Looking For

5+ years of professional exempt level automotive retail/wholesale experience.
Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
Deep understanding of what drives customer behavior, improves customer experience, increases sales from service, and increases retention.
Deep understanding of dealership operations and systems on the Aftersales side, including profit drivers and how to analyze data to implement strategies.
Ability to communicate effectively with a broad range of individuals, from customers to members of MMNA leadership.
Working knowledge of vehicle technology, vehicle systems, maintenance, and parts and accessories functionality.
Must maintain a valid unconditional driver’s license and an approved driving record.

Nice to Have

Automotive retail sales experience on the Sales Operations/ new car sales side.
Automotive OEM experience in a corporate department, such as Marketing, Warranty, Customer Service or Customer Experience.
ASE certification in four or more areas.

Team & Environment

You will be a member of the West Region team, working cross-functionally with multiple departments.

Benefits & Compensation

Compensation: $90,000 to $100,000
Comprehensive healthcare coverage including medical, dental, and vision plans.
Discounted Employee Lease Car program covering insurance, maintenance, and registration fees.
Assigned vehicle contingent upon a satisfactory driving record.
401(k) with Company match and annual contributions based on years of service.
Professional development opportunities including training, tuition reimbursement, and employee resource groups.
Up to 30 days of paid time off including holidays, vacation, and other leave options.