Firebird Music is hiring a Senior Manager of Strategy & Operations to play a critical role in supporting and scaling our artist management platform. This is a highly cross-functional, hands-on role for an execution-oriented generalist who brings structured, quantitative thinking to complex problems and helps translate priorities into action.
What You'll Do
- Support strategic planning, prioritization, and execution across artist management initiatives.
- Build financial and operational models to evaluate scenarios, tradeoffs, and new initiatives.
- Translate analysis into clear, actionable recommendations for leadership.
- Prepare concise strategy briefs, operating updates, and performance summaries.
- Develop and maintain a clear, data-informed view of the artist and manager landscape.
- Utilize Salesforce tools as a power user, optimizer, and evangelist; ensuring data quality, training users, and creating dashboards/reports.
- Analyze quantitative signals such as streaming consumption, chart performance, touring data, ticket sales, and key festival lineups.
- Incorporate qualitative inputs, including word-of-mouth and relationship-driven insights, into prioritization.
- Partner with artist managers and leadership to translate research into focused outreach and business development efforts.
- Support the operational backbone of the artist management team, ensuring consistent processes and communication.
- Prepare agendas and materials for meetings; capture clear notes, decisions, and next steps.
- Collaborate across teams to identify friction points and implement practical, scalable solutions.
- Track decisions, action items, and progress against initiatives - following up across stakeholders, flagging risks early, and helping to drive resolution.
- Coordinate inputs, timelines, and deliverables, including for senior leaders when needed.
- Help maintain goal-setting, KPI tracking, and regular review rhythms.
What We're Looking For
- 5+ years of experience in operations, strategy, business operations, consulting, or similar roles.
- Strong analytical and quantitative skills, including comfort with Excel or Google Sheets and basic modeling.
- Experience conducting market or industry research and synthesizing both quantitative and qualitative inputs.
- CRM fluency.
- Excellent written and verbal communication skills.
- Highly reliable and detail-oriented.
- Low-ego, team-first mindset; willingness to get into the weeds and coordinate among executives to help the team succeed.
Nice to Have
- Salesforce-specific experience.
- MBA or equivalent experience in a highly analytical environment.
- Passion for music and creative industries.
Technical Stack
- Excel
- Google Sheets
- Salesforce
Team & Environment
You will be part of a team of ~40, working closely with the VP of Artist Management and other department heads and executives. You will report directly to the VP of Artist Management.
Benefits & Compensation
- Equity participation for everyone.
- Comprehensive health, dental, and vision insurance.
- 401(k) with company match.
- Annual bonuses tied to results.
- Flexible PTO.
- Hybrid in-office schedules for those in NYC.
- Access to live shows, festivals, and the music community.
- Growth and learning from industry veterans.
Work Mode
This is a hybrid position. Applicants must be based in or willing to relocate to New York, Los Angeles, or London.
We are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
