brightwheel is seeking an Operations Coordinator as an independent contractor to deliver defined operational coordination and reporting services supporting our customer-facing teams. In this role, you will provide consistent outputs aligned to documented requirements, working independently in a remote environment for a passionate, distributed team.
What You'll Do
- Provide operational coordination and reporting support for customer-facing teams.
- Build and maintain accurate reports and data trackers required for agreed-upon operational deliverables.
- Administer standardized feedback requests and survey processes, compile results, and build reports and summaries as defined.
- Coordinate schedules, calendars, communications, and participant tracking for group sessions and programs.
- Maintain accurate and up-to-date content, access, and reporting outputs as required for contracted deliverables.
What We're Looking For
- Strong English fluency (verbal and written)
- Experience manipulating, organizing, and maintaining data in spreadsheets (Excel, Google Sheets, etc.)
- High attention to detail with strong standards for accuracy and data integrity
- Proven experience following documented processes consistently
- Ability to use company-designated tools and systems as necessary to deliver contracted operational services
- Strong time management and organizational skills
- Comfortable working independently in a remote environment as an independent contractor supporting a U.S.-based company
- Ability to work overlapping with U.S. time zones (Eastern Standard Time or Pacific Standard Time)
Nice to Have
- Operations coordination, program support, or administrative support experience
- Sales support, Sales Administration, or Customer Success support experience
- Data entry, reporting updates, or maintaining trackers and spreadsheets
- Coordinating schedules, meetings, or recurring operational activities
- Supporting internal tools or systems (e.g., CRM, shared drives, reporting tools)
- Administrative or operations support in a fast-paced environment
- Experience working for a U.S.-based or international company
Team & Environment
You will be supporting a passionate, talented, and customer-focused team. brightwheel is a distributed team with remote employees across every U.S. time zone, and we embody our Leadership Principles in our work and culture.
Work Mode
This is a fully remote independent contractor position.
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
