Iron Mountain is hiring a Senior Manager, Enterprise Accounts - Asset Lifecycle Management (ALM) to lead a team of Enterprise Account Managers (EAMs) overseeing our largest, high-profile ALM customers. You will serve as a strategic partner to ensure white-glove service, drive business growth, and align Iron Mountain’s solutions with evolving digital and business needs. We believe your assets have power when they're protected, connected, and activated.
What You'll Do
- Lead and coach a high-performing EAM team to exceed performance goals and KPIs.
- Oversee recruitment, succession planning, and professional development within the organization.
- Manage revenue forecasting, budgeting, and the optimization of ALM revenue streams.
- Collaborate cross-functionally to remove roadblocks and advocate for both internal and external teams.
- Serve as a trusted advisor and escalation point for customer stakeholders and executive sponsors.
- Identify opportunities for upselling, cross-selling, and contract renewals to maximize profit.
- Drive change and process improvements to meet customer business goals and maintain preferred supplier status.
- Analyze customer trends and perform root cause analysis to resolve complex issues efficiently.
- Ensure standardized, premier service delivery in compliance with global contracts and SLAs.
- Implement tracking indicators to overachieve on customer needs and foster long-term loyalty.
- Coordinate with Sales and Client Partners to provide EAMs with the tools necessary for account growth.
What We're Looking For
- 10+ years of professional experience.
- 5+ years managing complex, large enterprise accounts.
- Advanced working knowledge of the ITAD (IT Asset Disposition) industry.
- Bachelor’s Degree.
- Proven track record of mentoring, driving accountability in virtual teams, and navigating matrix organizations.
- Strong business acumen, pipeline forecasting, and Salesforce.com proficiency.
- Exceptional presentation and interpersonal skills with the ability to engage at the C-level.
Technical Stack
- Salesforce.com
Team & Environment
You will lead a team of Enterprise Account Managers (EAMs).
Benefits & Compensation
- Compensation: $142,100.00 - $189,400.00 + commissions
Iron Mountain is an equal opportunity employer.
