What You'll Do
As the main liaison for a major healthcare customer, you will guide strategic initiatives and ensure alignment across diverse internal and external stakeholders. Your role centers on building trusted relationships with business, operational, and executive teams, gaining insight into their goals and decision-making structures to support program advancement.
You will map organizational influence networks, identifying key decision-makers, allies, and potential obstacles, while staying attuned to funding cycles, project timelines, and internal processes. By maintaining regular onsite presence in Minneapolis, Arizona, or Florida, you’ll strengthen partnerships and keep critical initiatives progressing.
Collaborating with Sales, Deployment, and Flywheel teams, you’ll align internal resources to deliver results. You’ll proactively resolve challenges, manage expectations, and identify opportunities for renewals, expansions, and new use cases. Internally, you’ll advocate for the customer’s needs, ensuring Cobot’s teams are positioned to support sustained success.
Requirements
- 5–10 years in customer-facing roles such as account management, enterprise success, or consulting
- Direct experience with healthcare systems, hospitals, pharma, or health tech organizations
- Proven ability to manage multifaceted enterprise relationships with competing priorities
- Strong interpersonal skills with a track record of earning trust at senior levels
- Skill in influencing outcomes without direct authority in large organizations
- Comfort navigating ambiguity and driving progress in fast-moving environments
- Excellent organizational and communication abilities, with capacity to manage multiple initiatives
- Thrives in a collaborative, fast-paced startup environment as part of a lean team
- Willingness to travel up to 65% of the time, unless based in Minneapolis
- Must possess and maintain US work authorization
Benefits
This role operates in a hybrid model, supporting remote work for US-based employees who can travel as needed. You’ll join a culture of innovators and builders shaping the future of human-robot interaction. The environment is collaborative and dynamic, suited to those passionate about solving complex challenges in healthcare through technology and partnership.
Preferred Qualifications
- Background in enterprise transformation, digital health, or healthcare consulting
- Experience growing strategic accounts through renewals, expansions, or upsell
- Familiarity with academic medical centers or complex healthcare institutions
- Track record of coordinating teams across sales, services, product, and deployment
- Ability to uncover informal influence structures and stakeholder motivations
- Demonstrated success in building enduring partnerships while delivering operational results
