Keeper Security is hiring a Senior Manager, Channel & MSP Operations to build and scale the operating system behind our MSP and Channel motion. You will be responsible for ensuring seamless operations for our global partner sales teams, allowing partner sellers to spend more time selling and less time chasing process.
What You'll Do
- Own the end-to-end operating system for our MSP/Channel motion, including partner onboarding, activation, deal workflows, and ongoing partner experience.
- Design and run scalable partner processes: deal registration, lead routing, partner-assisted opportunities, renewals/expansions influence tracking, and partner tiering/benefits administration.
- Establish and manage KPIs, SLAs, and operating rhythms aligned to partner revenue outcomes.
- Build and maintain the partner data model and reporting in Salesforce to ensure accurate attribution, pipeline visibility, forecasting inputs, and data integrity.
- Create and continuously improve SOPs and playbooks for internal teams and partner-facing process documentation.
- Lead partner request intake and triage—implement a tiered support model, prioritize work, and route issues to the right teams.
- Manage partner portal/PRM operations to increase partner self-serve and reduce friction.
- Identify workflow bottlenecks and drive automation/scale improvements in partnership with RevOps Systems.
- Partner closely with Channel Sales leadership, Marketing, Enablement, Product, and Legal to operationalize strategic initiatives.
- Build, coach, and develop a high-performing Partner Operations team as the business scales globally.
What We're Looking For
- 5+ years in Channel/Partner Operations, Revenue Operations, Sales Operations, or equivalent roles supporting a partner-led GTM motion.
- 2+ years owning cross-functional operational programs end-to-end, ideally in a scaling SaaS company.
- Proven ability to build and scale partner operational infrastructure: onboarding workflows, deal registration, SLAs, playbooks, and governance.
- Strong Salesforce expertise in partner workflows, with the ability to write clear requirements for admins/engineering and QA outcomes.
- Analytics fluency: can define KPIs, build dashboards, and diagnose funnel leaks. Advanced Excel/Google Sheets required.
- Experience with PRM/partner portals and partner enablement systems; able to drive adoption and measure engagement.
- Strong stakeholder management: can align Channel Sales, Marketing, Enablement, Product, and Legal/Finance around shared goals.
- Excellent written communication: can produce crisp SOPs and process documentation people actually follow.
- High ownership and bias to action: comfortable in ambiguity, prioritizes ruthlessly, ships v1 quickly.
- Comfort working globally across time zones and cultures; strong collaboration in a remote-first environment.
- Willingness to travel ~10% for partner/customer meetings and internal planning.
Nice to Have
- People leadership experience or clear readiness to step into a team-lead role as the function scales.
Technical Stack
- Salesforce
- Salesforce PRM
- Excel/Google Sheets
Team & Environment
This role is part of the Keeper Sales Operations team.
Benefits & Compensation
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority
- Above market annual bonuses
Work Mode
This is a remote position open to candidates located in the US.
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program.
