Blue Ocean Media is looking for a German-speaking (Senior) Key Account Manager (m/f/d) to build lasting partnerships with our clients. In this role, you will own the customer journey end-to-end, from onboarding to renewal, and play a key part in shaping the future of shared mobility.

What You'll Do

Act as the main point of contact for enterprise and growth accounts in German-speaking markets.
Drive customer onboarding, training, and adoption of the platform.
Develop success plans and track business outcomes for each customer.
Take full end-to-end ownership of customer tickets, escalations, and daily operations.
Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell.
Manage renewals and mitigate churn risks.
Represent the customer voice internally, influencing product priorities.
Lead QBRs and strategy workshops with client executives.
Mentor junior Customer Success Managers and help shape best practices.

What We're Looking For

5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
Track record of managing enterprise accounts and driving measurable outcomes.
Strong understanding of SaaS metrics and customer lifecycle management.
Excellent communication, presentation, and stakeholder management skills.
Minimum C1 German language skills and strong business English.
Ability to collaborate across functions and cultures.
A proactive, problem-solving mindset with high ownership.

Team & Environment

You will collaborate closely with Product & Engineering, Sales, and Finance teams. You'll join a high-trust, senior team where you can make a direct impact.

Benefits & Compensation

A stable, international career in a profitable and growing SaaS company.
Direct impact: your work influences how millions of people move in cities worldwide.
Hybrid/remote flexibility (depending on location).
25 days of vacation + workation opportunities.
A high-trust, senior team where decisions are made quickly and your impact is visible.
Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role.