Deel is looking for a Senior Customer Success Manager, Enterprise to serve as the face and voice of our platform for our clients. You will be responsible for building durable relationships and acting as a trusted advisor, providing strategic guidance on operational and product-related issues to drive long-term revenue growth.

What You'll Do

Focus on a smaller number of high-value strategic accounts. Develop and execute comprehensive account strategies for long-term success.
Proactively identify risks before they happen. Rally and project manage internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Build relationships with senior stakeholders. Develop a deep understanding of the customer's business, hiring plans, and the outcomes that will define the success of the partnership. Then put a success plan in place to maximize the customer’s experience.
Host regular business reviews to review the partnership.
Be the voice of the customer by collecting product and operational feedback. Prioritize requirements based on risk, urgency, and revenue impact.
Project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer.
Provide a high quality experience to our customers on a day-to-day basis.
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

What We're Looking For

Minimum of 6+ years of relevant work experience, including client facing experience

Nice to Have

Previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
A solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards

Benefits & Compensation

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Work Mode

This is a remote position open to candidates located in the EMEA region.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.