Responsibilities
- Oversee a portfolio of premium customer accounts, ensuring ongoing satisfaction, engagement, and delivery of measurable value
- Lead customer onboarding and training initiatives, creating clear guides and resources that enable quick wins
- Act as a trusted advisor by aligning service offerings with client objectives and success metrics
- Develop and improve scalable operational workflows and standard procedures using platforms such as HubSpot, Zapier, Slack, and scheduling tools
- Track customer health indicators and implement targeted retention strategies based on CRM analytics and direct feedback
- Work closely with production, operations, and leadership teams to ensure seamless service execution and ongoing enhancements
- Host recurring meetings for strategic planning, progress reviews, and performance reporting to maintain alignment
- Collect success stories, referrals, and public endorsements to strengthen customer advocacy efforts
- Handle sensitive or challenging discussions with professionalism and emotional intelligence
- Guide and support junior customer success team members while helping shape internal best practices
Benefits
- High level of autonomy with direct influence on customer outcomes and company growth
- Supportive, team-oriented workplace that encourages initiative and values input
- Opportunity to build and scale a customer success function within a purpose-driven content organization
- Remote-first work model supported by efficient tools and clear communication practices
- Access to vetted employers, competitive compensation, and clear pathways for career advancement
Work Arrangement
Remote
Other
Must be available to work full-time during U.S. Eastern Time Zone business hours
