Shape the success of nonprofit organizations by serving as their trusted advisor throughout the entire lifecycle. In this role, you’ll work closely with high-impact clients to understand their unique missions, challenges, and goals, ensuring they get the most value from the platform over time.
What You’ll Do
- Act as the main point of contact for enterprise clients, guiding them from onboarding through renewal and beyond.
- Build strong, multi-level relationships across customer teams to foster trust, adoption, and long-term satisfaction.
- Anticipate roadblocks and resolve complex issues efficiently, keeping initiatives on track.
- Uncover opportunities for expansion by deeply understanding how clients use the product and where they can grow.
- Champion upcoming features and product updates, helping customers stay ahead of their goals.
- Collaborate with internal teams—support, product, sales, and success—to align on customer needs and deliver cohesive solutions.
- Lead renewal and upsell efforts with strategic insight, ensuring mutually beneficial outcomes.
- Advise on contract terms and creative pricing models that meet client needs while supporting business objectives.
Who You Are
- You have experience working with nonprofits and understand how they fundraise, operate, and measure impact.
- You’re skilled at identifying customer needs and translating them into actionable strategies.
- You thrive in relationship-driven environments and enjoy connecting with stakeholders at all levels.
- You’re organized, proactive, and able to balance multiple priorities without losing focus on the customer.
- You’re comfortable using CRM systems, email marketing tools, and other core technologies.
- You bring strong communication and negotiation skills, with a track record of managing contracts and renewals.
What’s Offered
- Competitive compensation based on market data
- Unlimited paid time off and paid volunteer days
- Comprehensive health benefits, including medical, dental, and vision coverage for employees and dependents
- Health Savings and Flexible Spending Accounts
- 401(k) plan with company match—50% up to 6% of compensation after 90 days
- Generous parental leave: 12 weeks primary, 4 weeks secondary (including adoption)
- Employee recognition through peer bonuses and milestone celebrations
- Company events and team gatherings that foster connection
Culture & Values
This is a team that values curiosity, open feedback, and shared purpose. We assume positive intent, celebrate each other’s wins, and make space for authentic human connection. A passion for technology in service of social good is at the heart of how we work.
