Responsibilities
- Partner with sales and pre-sales teams to deliver continuous technical support while they focus on new business opportunities.
- Create tailored technical roadmaps that align Elastic solutions with customer business goals.
- Guide customers through the technical lifecycle, from initial setup to full adoption, promoting consistent use of Elastic solutions.
- Communicate the business value of Elastic solutions and ensure alignment with customer objectives.
- Identify and resolve technical obstacles to streamline customer implementation and adoption.
- Act as a technical liaison between customers and support teams to improve issue resolution and user experience.
- Collaborate with service delivery teams to design customized, seamless technical implementations.
- Analyze customer business requirements and convert them into actionable technical configurations.
- Identify potential expansion opportunities, enabling the sales team to grow subscription value and annual recurring revenue.
- Maintain long-term customer relationships to increase engagement and ongoing use of Elastic solutions.
- Regularly evaluate customer usage patterns and recommend product enhancements to boost value and consumption.
Work Arrangement
Remote (Worldwide)
Other
- This company provides equal employment opportunities and supports a diverse and inclusive workplace.
- Applicants with disabilities are supported through accessible hiring practices.
- Accommodation requests during the hiring process can be sent to candidate_accessibility@elastic.co and will receive a response within 24 business hours.
- Job applicants are protected under federal laws including FMLA, Pay Transparency, EPPA, and 'Know Your Rights' provisions.
- Employment may be restricted based on export control regulations for individuals from sanctioned regions including Belarus, Cuba, Iran, North Korea, Syria, Russia, and annexed areas of Ukraine.
- A full privacy statement is available at https://www.elastic.co/legal/applicant-privacy-statement
