Elastic is looking for a Senior Customer Architect to act as a Trusted Technical Advisor, ensuring our solutions exceed customer expectations and drive consumption and expansion. In this role, you will be instrumental in shaping the technical journey from onboarding to full adoption.
What You'll Do
- Collaborate closely with the account team to provide ongoing technical coverage and support.
- Define the technical success plan for each customer, outlining optimal use of Elastic solutions.
- Ensure a successful technical customer journey from onboarding to adoption while driving consumption.
- Understand and articulate the value proposition of Elastic solutions aligned with customer business goals.
- Work closely with customers to identify and eliminate technical frictions.
- Liaise between customers and support to ensure an optimized support resolution experience.
- Collaborate with the Service Team to deliver personalized, frictionless solutions.
- Develop a comprehensive understanding of customer business needs and translate them into technical requirements.
- Find opportunities for expansion for the account team to pursue.
- Foster ongoing customer relationships to increase utilization of Elastic solutions.
- Continuously review customer consumption, proactively suggesting upgrades and enhancements.
What We're Looking For
- Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer.
- Excellent communication and presentation skills.
- Strong social skills with ability to establish relationships.
- Demonstrated problem-solving skills with a track record of delivering innovative solutions.
- Ability to lead multiple projects simultaneously and meet deadlines.
Nice to Have
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
- Hands-on experience with Elastic solutions or equivalent technologies.
- Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana).
Technical Stack
- Elastic solutions (Observability, Security, Enterprise Search)
- Elastic stack (Elasticsearch, Logstash, Kibana)
- Cloud-based software solutions
Team & Environment
You will work in tandem with the customer and complementary groups like Field and Services Teams.
Benefits & Compensation
- Competitive pay based on the work you do.
- Health coverage for you and your family in many locations.
- Ability to craft your calendar with flexible locations and schedules for many roles.
- Generous number of vacation days each year.
- Financial donation and service matching up to $2000 (or local equivalent).
- Up to 40 hours each year for volunteer projects.
- Minimum of 16 weeks of parental leave.
Work Mode
This is a global role.
Elastic is an equal opportunity employer committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds.
