ServiceNow is hiring a Senior CRM Account Executive, CPQ to drive market success for our Configure Price Quote (CPQ) and CRM Sales solutions. In this role, you will lead the full sales cycle for these products, partnering with internal teams to align solutions with customer needs.
What You'll Do
- Support territory strategy and planning by aligning CPQ/CRM capabilities to account priorities, whitespace, and revenue opportunities
- Lead discovery with customers to understand quoting challenges, product complexity, approval workflows, and seller inefficiencies
- Provide strategic input during account planning by identifying CPQ, quoting automation, or CRM workflow modernization use cases
- Ensure recommendations into account strategy are aligned with Now Value principles, quantifying business impact, efficiency gains, and AI-powered selling outcomes
- Partner with SC & Specialist SC teams to define roadmap alignment and ensure product fit, capability validation, and competitive positioning
- Coach AEs, ADRs, and account teams on CPQ/CRM opportunity triggers, value messaging, and how to position workflow automation within the broader selling motion
- Lead the full sales cycle including qualification, value-based selling, demonstrations, business case development, and negotiation
- Customize your time to the needs of the territory and account team while celebrating wins across the organization
- Champion diversity and belonging to contribute to an open and inclusive environment
What We're Looking For
- 8+ years of sales experience within complex software or platform solutions, selling CPQ, CRM, or Revenue/Sales Operations-related solutions
- Experience establishing trusted relationships with current and prospective clients and other teams
- Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
- Able to thrive in a fast paced, growing, deadline driven environment
- Willingness to go above and beyond to win in the market against stiff competition
- Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
- Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
- Excellent communication and presentation skills
- Regional travel required
- Fluency in French and English essential
Nice to Have
- Deep experience in solution sales, preferably within a CRM / Customer engagement/Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
- An understanding of the CRM, CX, CSM, or CPQ solution-related business processes
- Familiarity with the Manufacturing, Telco or Automotive industries
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Experience leading virtual or matrixed teams
- Ability to understand broad, macro-level business IT needs for a prospective client
Team & Environment
This role partners closely with Solution Consulting, Product, and GTM teams.
Work Mode
This is a hybrid position based in Paris, France.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
