About the Role
This role is responsible for handling overdue accounts through proactive outreach, negotiating payment arrangements, and delivering solutions that support long-term financial wellness.
Responsibilities
- Contact customers with past-due balances to discuss repayment options
- Assess financial situations to recommend feasible payment plans
- Document all communication and account updates accurately
- Follow up consistently on unresolved accounts
- Apply policies fairly while adapting to individual circumstances
- Resolve customer inquiries related to billing and payments
- Maintain compliance with federal and state collection regulations
- Use internal systems to track account status and interactions
- Escalate complex cases to appropriate departments when needed
- Collaborate with internal teams to improve collection strategies
- Identify trends in delinquency patterns and report findings
- Balance customer empathy with organizational goals
- Ensure data privacy and security in all communications
- Meet performance targets for account resolution
- Adapt communication style to diverse customer needs
- Stay current with changes in financial regulations
- Provide feedback on process inefficiencies
- Support training initiatives for new team members
- Work within service level agreements for response times
- Promote financial responsibility through clear guidance
Nice to Have
- Experience in a technology-driven financial platform
- Knowledge of automated collections systems
- Prior work in a startup or high-growth environment
- Certification in credit or collections management
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Part of the financial operations team focused on customer engagement and account resolution
Our Approach to Collections
We prioritize respectful, solution-oriented interactions that support financial recovery. The role emphasizes education and collaboration over enforcement.
Technology Stack
Employees use proprietary tools for account management, real-time analytics, and customer communication tracking.
Not available
