RYNO Strategic Solutions is hiring a Senior Client Success Manager to be the go-to contact for our valued clients. You will own client retention, satisfaction, and revenue growth, building strong relationships as a trusted advisor.
What You'll Do
- Develop and oversee customized marketing strategies that exceed client goals
- Understand clients’ businesses as if they were your own and become their trusted advisor
- Foster relationships with strategic partners for our largest clients
- Define and drive the marketing strategy for each client
- Provide actionable insights and proactive recommendations based on performance
- Communicate via phone, email, and Zoom meetings with clients weekly
- Expand client relationships by growing services delivered and revenues generated
- Generate client referrals that result in new RYNO clients
- Analyze data from platforms like Microsoft Ads, Google Ads, GA4, and create actionable performance reports
- Stay at the forefront of industry trends and integrate cutting-edge marketing strategies
- Support the Client Success Director with reports and resources for the Account Team
- Mentor Client Success Coordinators
- Build strong relationships with both clients and the RYNO team
What We're Looking For
- 4+ years of account management in a fast-growing digital marketing agency
- 2+ years of experience mentoring a team of digital account managers
- Skilled in handling client escalations, securing new business, and upselling solutions
- Proficient in Microsoft Office applications
- Excellent communication, presentation, and interpersonal skills
- Strong ability to solve complex problems and resolve conflicts proactively
- Proficient in Google Analytics 4, Google AdWords, Microsoft Ads, Search Console, and other data analysis tools
- In-depth knowledge of current SEO and Paid Media techniques
- Able to thrive in a fast-paced environment with tight deadlines
- A passion for helping businesses grow and a 'do whatever it takes' attitude
- Required Certifications: Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)
Technical Stack
- Microsoft Ads
- Google Ads
- Google Local Service Ads
- Google Analytics 4 (GA4)
- Search Console
Team & Environment
You will report to the Client Success Director and mentor Client Success Coordinators.
Benefits & Compensation
- Salary: $65,000 to $75,000
- Remote-first culture with flexible work options
- Performance based bonuses
- Medical, Dental, Vision, and Life Insurance
- 401(k) matching
- 6 weeks paid parental leave for new parents
- $2,000 annual tuition reimbursement
- Wellness stipend
- Monthly data stipend
- Paid vacation and sick time
- 10 paid holidays
- Paid days for a Cause
- Paid birthday holiday
- Comprehensive Employee Assistance Program
- Leadership and career advancement opportunities
- Anniversary rewards
- Inclusion, Diversity, Equity & Access (IDEA) Committee
- Awesome team merch
Work Mode
This is a remote position.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
