About the Role
This role leads the management of high-value client relationships by delivering strategic guidance, identifying growth opportunities, and ensuring service excellence across the customer lifecycle.
Responsibilities
- Lead ongoing client engagements to ensure satisfaction and long-term retention
- Serve as primary point of contact for strategic account discussions
- Analyze client needs and recommend tailored service enhancements
- Collaborate with internal teams to implement client-driven improvements
- Monitor account performance and service utilization metrics
- Identify expansion opportunities within existing client portfolios
- Develop and present business reviews to client leadership
- Advocate for client needs across product and service divisions
- Manage contract renewals and negotiate service extensions
- Coordinate resolution of complex client issues
- Track market trends impacting client operations
- Maintain up-to-date knowledge of service offerings and enhancements
- Support onboarding of new clients through transition phases
- Gather and report client feedback to inform product development
- Ensure compliance with service level agreements
- Drive adoption of new features and tools among client teams
- Conduct regular check-ins and strategic planning sessions
- Prepare executive summaries for leadership review
- Promote best practices in client engagement and support
- Maintain accurate records in the client relationship management system
- Align client goals with organizational capabilities
- Escalate critical issues using defined protocols
- Support merger, acquisition, or restructuring transitions for clients
- Foster a culture of accountability and responsiveness
- Deliver post-engagement evaluations to assess outcomes
Compensation
Competitive salary with comprehensive benefits package
Work Arrangement
Hybrid work model
Team
Part of a national client services team
Why This Role Matters
This position plays a critical role in shaping how clients experience the organization’s services, directly influencing retention, satisfaction, and revenue growth through trusted advisory relationships.
Growth Opportunities
High performers may advance into regional leadership roles, strategic account director positions, or specialized client innovation teams based on performance and business needs.
Not available
