About the Role
This role involves managing high-value client relationships, optimizing ad campaigns, and delivering results by aligning client goals with platform capabilities.
Responsibilities
- Lead ongoing management of strategic advertising clients on the platform
- Serve as the primary point of contact for client inquiries and campaign support
- Collaborate with clients to define marketing objectives and KPIs
- Design and execute advertising strategies tailored to client goals
- Monitor campaign performance and deliver actionable insights
- Provide regular reporting and performance summaries to stakeholders
- Identify opportunities to increase client spend and platform engagement
- Coordinate with internal teams to resolve client issues promptly
- Stay current on product updates and share relevant features with clients
- Guide clients through campaign optimization and best practices
- Manage contract deliverables and ensure timely execution
- Maintain accurate client records and account documentation
- Support onboarding of new advertising clients
- Advocate for client needs internally to improve service delivery
- Contribute to process improvements in account management workflows
- Respond to urgent client requests with a high level of professionalism
- Facilitate cross-functional alignment between sales, support, and product teams
- Use data to validate campaign impact and inform future planning
- Escalate technical or systemic issues with clear context and suggestions
- Ensure compliance with advertising policies and contractual terms
- Maintain confidentiality of client and business information
- Adapt communication style to suit diverse client personalities and industries
- Support quarterly business reviews with performance analysis and recommendations
- Promote platform innovations to clients based on their use cases
- Drive retention by delivering consistent value and proactive engagement
Compensation
Competitive hourly rate based on experience
Work Arrangement
Remote with flexibility for collaboration across time zones
Team
Part of the global advertising sales team focused on client growth and retention
What We Look For in a Candidate
- Demonstrated success in managing complex client relationships
- Ability to balance client needs with business objectives
Preferred Qualifications
- Experience with social media advertising platforms
- Background in community-driven or user-generated content environments
About the Team
- The advertising team supports brands in reaching engaged audiences
- Focus on ethical advertising and transparent client partnerships
Not applicable for contract position
