What You'll Do
Act as the main technical contact for integrated clients and internal stakeholders, providing timely and accurate responses to technical inquiries. You'll diagnose and resolve complex technical challenges, identify root causes, and implement effective solutions to maintain service continuity.
Collaborate closely with Product, Engineering, Legal, and Technical Support teams to align on client needs and communicate technical insights across departments. You'll monitor client integrations, deliver detailed updates, and escalate issues only when necessary to ensure efficient resolution.
Support premium clients with dedicated technical guidance, ensuring they derive maximum value from platform integrations. As your expertise grows, you'll take on increasing responsibility for high-priority accounts and complex technical engagements.
Requirements
- 2–3 years of experience in a technical account management, client support, or relationship-focused technical role
- Proficient in JavaScript, SQL, and HTML, with hands-on experience in data analysis
- Familiarity with web traffic analysis tools, ad serving technologies, and campaign trafficking processes
- Experience working with APIs and SDKs in a client-facing or integration context
- Solid understanding of the digital advertising ecosystem, including programmatic advertising and key industry players
- Background supporting publishers or working with publisher ad servers
- Previous exposure to third-party ad technology platforms
- Strong critical thinking skills and the ability to approach problems creatively
- Excellent written, verbal, and listening communication abilities
Technical Stack
JavaScript, SQL, HTML, web analytics tools, ad tags, trafficking systems, APIs, SDKs
Work Mode
This role is based in Taiwan and requires local availability. The position is not remote-flexible and is structured for on-site or locally-based work.
