Hazel Health is looking for a Senior Account Manager to cultivate, manage, and expand critical relationships with K-12 partner school districts in the Northeast Region. You will lead strategic partnerships, drive account success, and secure renewals, playing a key role in our mission to increase equitable access to quality healthcare for students and families.

What You'll Do

Activate and manage district relationships by identifying key stakeholders and serving as the primary point of contact.
Develop and implement account strategies to achieve engagement, renewal, expansion, and product adoption targets.
Proactively analyze account performance metrics and customer feedback to identify and resolve risks.
Conduct regular check-ins with district partners to deepen understanding of customer needs and demonstrate value.
Provide on-site support at the district and school level to ensure smooth implementation and foster product engagement.
Accurately track customer-related activities, communication, and market data using a CRM.
Manage the end-to-end renewal process, including developing strategic plans and negotiating favorable terms.
Maintain deep product and service knowledge to effectively communicate value and support utilization strategies.
Represent the voice of the customer to internal teams to inform new offerings and address pain points.

What We're Looking For

Prior sales or account management experience within K-12 education or in partnership with K-12 education, at the district level or above.
Demonstrated ability to perform against engagement and renewal targets.
Strong communication, negotiation, and interpersonal skills.
Proficiency with CRM software.

Nice to Have

Prior experience within start-up or hyper-growth environments.
Prior experience partnering with, or working in, Northeastern region School Districts.
Direct prior experience as a school counselor or administrator or district leader.

Technical Stack

CRM software

Team & Environment

Collaborate closely with the customer success team and other internal stakeholders.

Benefits & Compensation

Compensation: $135,000 - $150,000 + equity: Stock options
401k match
Healthcare coverage
Paid time off
Stock options
Broad range of other benefits and perks

Work Mode

This position is remote and open to candidates located in AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, WI.

We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and 'fair chance' ordinances.