AirOps is hiring a Senior Account Manager to own the post-sales lifecycle for a portfolio of high-value customers. You will be focused on upselling, expansion, and retention, partnering with ambitious customers to transform their businesses and acting as a bridge between users and our product teams.
What You'll Do
- Drive Net Dollar Retention (NDR) by owning the post-sales lifecycle for a portfolio of high-value accounts.
- Identify new use cases within existing accounts for strategic upselling and expansion.
- Lead deep-dive Quarterly Business Reviews (QBRs) that demonstrate ROI and align AirOps with customer goals.
- Stay at the forefront of AI and LLMs to guide customers on optimizing their AirOps stack.
- Act as the Voice of the Customer to bridge users with Product and Engineering teams.
What We're Looking For
- 5+ years of experience in Account Management, Sales, or Strategic Customer Success within B2B SaaS.
- Proven history of managing $2M-$5M+ books of business with consistent expansion results.
- Deep familiarity with the modern data and AI landscape.
- Ability to work autonomously in a remote-first, fast-breaking environment.
Nice to Have
- Experience at a high-growth B2B SaaS company (ideally between 500–5,000 employees).
- Marketing Savvy: Experience working on a marketing product or tool with a heavy marketing component.
Team & Environment
Lean, fast-paced team where feedback directly shapes the product roadmap.
Benefits & Compensation
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Parental Leave
- A fun-loving and (just a bit) nerdy team
Work Mode
This is a remote-first position.
AirOps is an equal opportunity employer.
