Insurance Office of America is hiring a Senior Account Manager to manage an assigned book of commercial insurance business. In this remote role, you will be critical to ensuring account retention and supporting new business growth, while coordinating administrative and customer service activities.
What You'll Do
- Maintain a high degree of technical competence and industry expertise.
- Direct daily activities and workflow of the account management team.
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Monitor accounts receivable reports and take action on delinquent accounts, collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity/suspense to ensure timely completion.
- Maintain frequent, transparent communication with the account team regarding workload status.
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
- Stay updated on company policies and procedures.
- Seek and adopt best practices to improve individual and team performance.
- Demonstrate integrity and leadership in line with company values.
What We're Looking For
- 5+ years of account management experience, or 7+ years in the insurance industry.
- Thorough knowledge of insurance brokerage and client needs.
- Required active licensing.
- Strong analytical, problem-solving, and decision-making skills.
- Exceptional customer service, communication, multitasking, and organizational skills.
- Proficiency in MS Office (Outlook, Word, Excel).
- High School Diploma (or equivalent).
Nice to Have
- Professional designation (CIC or equivalent).
Technical Stack
- MS Office (Outlook, Word, Excel)
- Agency management systems
- Carrier/vendor platforms
Team & Environment
You will serve as a subject matter expert for the account management team and direct its daily activities and workflow.
Benefits & Compensation
- Compensation: $85,000 - $100,000 annually
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Employee stock plan participation
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Work Mode
This is a remote position. The role is associated with our Kissimmee, FL location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
