The Senior Account Manager, Client Experience (Marketing) will lead and execute comprehensive cross-channel marketing strategies for clients across B2B, Consumer Services, Lifestyle/Ecommerce, Fashion, and CPG/Retail. At Power Digital, you’ll manage client relationships, develop data-driven marketing plans, drive client retention and service expansions, and contribute to team training and process development within a fast-paced, tech-enabled growth marketing environment.
What You'll Do
- Manages day-to-day client communication including strategic updates, workflow and approval updates, proactively keeping clients and internal teams informed
- Adheres to the outlined scope of work and demonstrates excellent follow-through by managing action items through to completion
- Maintains forward momentum by identifying and overcoming roadblocks
- Develops integrated marketing plans that deliver against client marketing and business objectives
- Supports the development of cross-channel performance forecasts and media plans
- Leverages data and analytics, such as first party data tools like Google Analytics and Shopify, to identify strategic opportunities
- Translates learnings into clear and concise reporting with actionable next steps
- Builds strong client relationships and establishes Power Digital as a trusted partner through exceptional communication and deep brand knowledge
- Builds collaborative relationships among internal account teams
- Manages a diverse set of clients totaling up to $200K in monthly recurring revenue
- Facilitates the contract renewal strategy, presentation and proposal development alongside the Account Director to extend client partnerships
- Works with the Account Director and the internal account team to identify additional strategies to improve performance and expand client partnerships
- Helps improve and develop account management processes across communication, strategy, reporting, retention and service expansions
- Participates in the account manager training curriculum by developing content, leading training sessions, or providing individual coaching
- Identifies a focus area within the department that aligns with the individual’s skill set
- Creates a roadmap alongside the manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
- Employ AI technologies to enhance and optimize business processes
- Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
- Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
What We're Looking For
- Bachelor's Degree in Marketing, Communication or related discipline
- 5-8 years digital marketing experience
- At least 2-3 years spearheading cross-channel marketing plans at scale and leveraging data in execution
- Cross-channel account management experience required - at least 2 years
- Advanced understanding of digital marketing and experience in earned media, paid media, owned media, attribution, reporting, optimization, etc.
- Experience in data-driven marketing is critical
- Hands-on experience with Google Analytics and/or other first-party reporting platforms (Shopify, Salesforce Marketing Cloud, Adobe, etc.)
- Campaign leadership skills for end-to-end campaign development supporting: strategy, segmentation, targeting, etc. in a multi-channel environment
- Strong relationship skills, supported by strategic consulting skills and technical curiosity
- Demonstrated history of excellent written and verbal executive communication
- Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills
- Ability to manage multiple projects simultaneously, collaborate across different teams, and thrive in a fast-paced environment
- Entrepreneurial spirit with a passion for problem-solving, continued learning, and personal growth
- Proficiency in spoken and written English at an advanced level
Nice to Have
- Preferred experience executing cross-channel plans
Technical Stack
- Google Analytics
- Shopify
- Salesforce Marketing Cloud
- Adobe
- Nova (proprietary technology)
Team & Environment
You’ll be part of a dynamic team of consultative marketers, creatives, analysts and technologists, reporting to the Account Director. Power Digital fosters a people-first culture where inclusion, integrity, autonomy, and grit drive success.
Benefits & Compensation
- Base salary + commission opportunities
- Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
- 401(k) plan - 4% employer contribution matching
- Unlimited Time Off available on day one
- Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
- Fully flex work environment: full-remote, in-office, or hybrid
- A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
- Employee Assistance Program (EAP)
- 12 observed United States national holidays + 2 mental health recharge days per year
- Unlimited opportunities for growth & leadership within a rapidly growing firm
- Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
- Quarterly awards including prize money and recognition for outstanding performance
- Opportunities to be involved in company DEI initiatives
Work Mode
Hybrid role with full flexibility — choose full-remote, in-office, or hybrid work arrangements. No location restrictions provided.
We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
