As a Senior Account Manager in Client Experience (Marketing), you will oversee key client relationships and shape performance-driven marketing strategies across B2B, Consumer Services, Lifestyle/Ecommerce, Fashion, and CPG/Retail sectors. Your role centers on guiding integrated campaigns, interpreting data insights, and ensuring client objectives are consistently met through proactive communication and strategic planning.
Key Responsibilities
- Lead daily client interactions, ensuring alignment between client goals and internal execution, while maintaining clear visibility into workflows and approvals
- Design and manage cross-channel marketing strategies that align with business targets and adapt to evolving performance data
- Analyze results using platforms like Google Analytics, Shopify, and Salesforce Marketing Cloud to uncover optimization opportunities
- Deliver concise, actionable reporting that translates performance metrics into strategic next steps
- Strengthen client trust through consistent, consultative communication and deep understanding of brand objectives
- Collaborate with internal teams to streamline processes in reporting, strategy, and service expansion
- Support contract renewals and client growth initiatives in partnership with leadership
- Contribute to team development through training, coaching, and curriculum design
- Identify and lead improvements in a specialized area such as reporting, talent, or client retention
- Integrate AI tools and leverage the Nova platform to enhance operational efficiency
Qualifications
- Bachelor’s degree in Marketing, Communications, or a related field
- 5–8 years of experience in digital marketing, with 2–3 years managing large-scale, data-driven cross-channel campaigns
- Proven experience in account management with a focus on retention and service growth
- Strong technical fluency with analytics platforms including Google Analytics, Shopify, Adobe, or Salesforce Marketing Cloud
- Expertise in campaign lifecycle management across segmentation, targeting, and multi-channel execution
- Excellent written and verbal communication skills, especially with executive stakeholders
- Ability to manage multiple priorities in a fast-moving environment with precision and initiative
- Self-driven mindset with a commitment to innovation, learning, and problem-solving
- Advanced proficiency in English, both spoken and written
Work Environment & Benefits
This role operates in a fully flexible model—choose full-remote, in-office, or hybrid work. Enjoy unlimited time off, 12 U.S. holidays, and two mental health recharge days annually. A one-time $100 WFH stipend supports your setup. The organization contributes up to 100% toward employee health insurance premiums and offers 4% 401(k) matching. Volunteer Time Off and an Employee Assistance Program reinforce personal and community well-being.
Professional growth is built into the culture, with leadership pathways, ongoing development programs, and recognition programs that reward impact. The company champions diversity, equity, and inclusion as core to its mission, welcoming individuals of all backgrounds, identities, and experiences.
