1000heads is looking for a Senior Account Manager to join our Client Services team. In this role, you will manage and grow key accounts by building strong client relationships, developing innovative creative ideas, and leading a team to deliver effective social strategies.
What You'll Do
- Consistently develop innovative and creative ideas for client campaigns.
- Build and maintain strong relationships with senior clients, listening to and understanding their requirements.
- Develop a clear understanding of your clients’ brand(s), category, and customers.
- Lead a team to deliver effective Social strategies for a range of clients and/or projects.
- Lead insights and monitoring projects, ensuring insights are integrated with creative and strategy development.
- Monitor and understand your clients’ markets, including competitive activity.
- Ensure clients are kept informed and that reports are delivered on time and stored centrally.
- Assist in creating project briefs, briefing the wider team, and presenting ideas to clients.
- Develop effective project plans and project specification documents.
- Produce accurate cost estimates and ensure they are signed off before work proceeds.
- Ensure all billing is completed on time and campaigns run to agreed budgets.
- Assist with the production of client reviews.
- Oversee the overall quality of final deliverables on projects you manage.
- Maintain a central file of essential client information.
What We're Looking For
- Experience in account handling, creative development, or client-facing project management.
- Experience delivering digital and social campaigns.
- Experience with cross-market campaign activation.
- Line management experience.
- Proven ability to manage client relationships while delivering projects to the highest standard, on time and to budget.
- The ability to analyze and resolve problems quickly and effectively.
- Excellent interpersonal skills, with the ability to interact with people at all levels.
- Strong listening skills.
- An understanding of social media and its impact on brand.
- Excellent organisational and time management skills.
- The ability to work under pressure while maintaining attention to detail.
- Excellent written and verbal communication skills.
Team & Environment
You will be part of the Client Services team, reporting directly to an Account Director.
Work Mode
This position is based in our London office.
1000heads is an equal opportunities employer, passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity.
