IntusCare is looking for a Senior Account Manager to serve as the strategic relationship owner for a portfolio of clients. In this role, you will blend commercial acumen with partnership to ensure clients realize the full value of our solutions while identifying opportunities for renewal, expansion, and long-term growth.
What You'll Do
- Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership.
- Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations.
- Monitor overall account health and proactively address risks or barriers to client satisfaction in conjunction with cross-functional teams.
- Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams.
- Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies.
- Lead quarterly business reviews and strategic planning sessions with clients.
- Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories.
- Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems.
What We're Looking For
- 5-8+ years of experience in account management, client partnerships, or commercial roles within healthcare technology, population health, or SaaS environments.
- Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations.
- Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes.
- Excellent communication, negotiation, and relationship-building skills.
- Commercial mindset with demonstrated ability to drive renewals, upsells, and revenue expansion.
- Comfortable collaborating cross-functionally in a fast-paced, high-growth environment.
- Proficiency with CRM systems and project management tools.
Nice to Have
- Experience with EMR software is a plus.
Team & Environment
You will work hand-in-hand with the Sales team on handoffs, and with Client Success, Implementation, and other Client Delivery teams.
Benefits & Compensation
- Salary: $130k-$150k + equity, including stock options.
- Competitive salary and benefits package.
- Opportunity to work with a passionate and innovative team.
- Professional development and growth opportunities.
- Flexible work environment.
Work Mode
This role is open to candidates in the United States.
IntusCare is an equal opportunity employer.
