NTT DATA, renowned for technical excellence and innovation, is looking for an SDIS Client Delivery Specialist. In this role, you will ensure the successful delivery of SDIS support services, taking responsibility for service delivery and contract profitability for assigned clients while working closely with cross-functional teams.
What You'll Do
- Act as the primary point of contact for client inquiries, escalations, and feedback.
- Interact with customers to understand expectations and ensure SDIS service offers are consistently aligned.
- Understand client business needs and objectives to tailor required services accordingly.
- Identify and mitigate risks associated with service delivery and client relationships.
- Ensure client satisfaction by delivering services according to agreed service definitions and SLAs.
- Take proactive measures to address client concerns and continuously improve service quality.
- Collaborate with technical teams to resolve client issues and incidents promptly.
- Anticipate and organize contract renewals for customers.
- Help identify new opportunities and evangelize customers on additional services to facilitate up-selling.
- Develop account plans and strategies to enhance client engagement and retention.
- Ensure service delivery aligns with contractual agreements and compliance requirements.
- Maintain accurate records, client documentation, and incident reports.
- Provide regular reports on service performance and client satisfaction to internal and external stakeholders.
- May oversee financial aspects of client accounts, including budgeting and forecasting.
What We're Looking For
- Bachelor's degree or equivalent qualification in Information Technology, Business, or a related field.
- Relevant ITIL certification.
- Advanced demonstrated experience in a complex support services environment, meeting SLAs and quality standards.
- Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
- Excellent communication, negotiation, and problem-solving skills.
- Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed.
- Advanced proficiency in project management.
Team & Environment
You will work closely with cross-functional teams in a culture that embraces diversity and inclusion, where you can continue to grow, belong, and thrive. NTT DATA encourages taking every opportunity to further your career within the great global team.
Work Mode
This position follows a hybrid work model.
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
