At American Express, we're looking for a proactive Scrum Master to be central to enabling high-performing teams that deliver innovative, customer-centric products. You will lead agile delivery for product development teams, ensuring efficient and predictable outcomes.
What You'll Do
- Serve as a servant leader and agile coach for 1–2 cross-functional product development teams.
- Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Review, Retrospective) to ensure effective collaboration.
- Empower teams to self-organize, maintain focus on sprint goals, and continuously improve velocity and quality.
- Identify and remove impediments impacting sprint execution and proactively manage risks and dependencies.
- Maintain clean, consistent, and up-to-date Rally and Jira boards.
- Establish best practices for backlog refinement, sprint planning, and workflow visibility.
- Design and maintain Agile dashboards and reports to visualize progress, sprint health, and team performance.
- Track and communicate key metrics such as velocity, burndown/burnup, cycle time, and predictability.
- Partner closely with Product Owners to refine backlogs, prioritize features, and ensure business value delivery.
- Build trust and foster collaboration across cross-functional teams and external stakeholders.
- Coach teams and individuals on Agile principles, Scrum practices, and lean delivery mindset.
- Drive team maturity assessments to elevate agile adoption across the organization.
- Support scaling initiatives (e.g., SAFe, LeSS) to enhance delivery at the product portfolio level.
What We're Looking For
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 4–8 years of experience as a Scrum Master in a product development environment.
- Deep understanding of Agile and Scrum methodologies, frameworks, and scaling practices.
- Strong working knowledge of Rally and Jira, including dashboard setup, workflow management, and reporting.
- Proven experience managing multiple sprints/releases in parallel within product-focused teams.
- Excellent facilitation, conflict resolution, and stakeholder communication skills.
Nice to Have
- Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification.
- Experience with Power BI, Tableau, or Rally/Jira dashboards for analytics and reporting.
- Exposure to DevOps practices, CI/CD pipelines, and modern engineering workflows.
- Experience working in large-scale agile environments (SAFe).
Technical Stack
- Rally, Jira
- Power BI, Tableau
Team & Environment
You will be leading agile delivery for 1–2 cross-functional product development teams.
Benefits & Compensation
- Competitive base salaries and bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Work Mode
This role follows a hybrid working model.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
