At Clariti Cloud Inc., we empower governments to deliver exceptional citizen experiences. We are looking for a Salesforce System Administrator who will report to the Senior Manager, Customer Support and act as the trusted technical owner of assigned customer environments. Your core mission is to ensure systems remain optimized, current, and aligned with every Clariti and Salesforce release, while providing an exceptional customer experience.
What You'll Do
- Serve as the primary point of entry for all system administration requests within assigned customer environments.
- Partner directly with customers to ensure each environment is reviewed, tested, and fully aligned with every Clariti and Salesforce release.
- Proactively communicate required activities, prepare customers for upcoming changes, and ensure they are properly enabled for each update.
- Own ongoing maintenance activities, including sandbox refreshes, utilization monitoring, and internal access management.
- Collaborate with Technical Support to implement system changes resulting from troubleshooting efforts.
- Manage customer expectations with clarity and professionalism.
- Partner with leadership and cross-functional teams to navigate politically sensitive or highly complex technical issues.
- Build and maintain deep technical expertise across Clariti products and relevant third-party platform functionality.
- Contribute to and expand knowledge base materials to drive operational efficiency.
- Provide support to the wider Technical Support team as we scale and expand our capabilities.
What We're Looking For
- 3-5+ years of experience in Salesforce system administration within complex SaaS environments.
- 3+ years of customer-facing technical experience, managing production environments, and driving change enablement.
- Strong expertise in release management, environment strategy, and governance best practices.
- Hands-on experience with sandbox refreshes, access management, utilization monitoring, and environment health optimization.
- Proven ability to troubleshoot and implement technical solutions in partnership with support and engineering teams.
- Experience managing integrations and understanding third-party system dependencies.
- Ability to work within established SOPs while proactively identifying process improvements.
- Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, actionable guidance.
- Strong stakeholder management skills and the confidence to navigate high-visibility or politically complex issues.
- Highly organized, detail-oriented, and proactive in preventing issues before they impact customers.
- Collaborative team player who thrives in cross-functional environments.
- Continuous learner with a passion for deepening product and platform expertise.
Nice to Have
- Salesforce Administrator Certification.
Technical Stack
- Salesforce
Team & Environment
You will report directly to the Senior Manager, Customer Support.
Benefits & Compensation
- Competitive compensation packages
- Time off
- Benefits to keep you and your family healthy
- Compensation range: $65,000-$75,000
Work Mode
This is a fully remote position.
Clariti Cloud Inc. is committed to building an inclusive culture centered on our core values: take ownership, bring a growth mindset, communicate courageously, and be customer-focused.
