Devoteam is looking for a Salesforce Service Cloud Tech Lead to lead the design and development of custom Service Cloud solutions. At Devoteam, we believe technology with strong human values can drive change for the better, and we are proud of our diverse, collaborative environment. You will provide technical guidance and mentorship while collaborating with cross-functional teams.

What You'll Do

Design and develop custom Salesforce Service Cloud solutions to meet business requirements.
Implement and customize Service Cloud features, including case management, knowledge base, and customer portals.
Create and maintain Apex classes, triggers, and Lightning Web Components.
Integrate Salesforce with external systems using REST APIs.
Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.
Optimize existing Salesforce configurations and customizations for improved performance.
Troubleshoot and resolve complex technical issues.
Stay up-to-date with Salesforce releases and best practices.
Provide technical guidance and mentorship to junior developers.
Participate in code reviews and ensure adherence to coding standards.

What We're Looking For

Bachelor's degree in Computer Science, Information Technology, or a related field.
3+ years of experience in Salesforce development, with a focus on Service Cloud.
Strong proficiency in Apex programming, Lightning Web Components (LWC), and JavaScript.
Experience with HTML/CSS and responsive design principles.
Experience with C#.
Expertise in REST API integration and version control systems (e.g., Git).
Solid understanding of Salesforce best practices and design patterns.
Excellent problem-solving and analytical skills.
Strong attention to detail and ability to manage multiple projects simultaneously.
Effective communication skills and ability to work in a collaborative team environment.
Willingness to stay current with Salesforce platform updates and emerging technologies.

Nice to Have

Experience with retail and e-commerce business processes.
Knowledge of customer service operations and best practices.

Technical Stack

Salesforce Service Cloud
Apex
Lightning Web Components (LWC)
JavaScript
HTML/CSS
C#
REST API
Git

Team & Environment

You will work within a global, multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, and Developers.

Work Mode

This is a global role, with work locations available across the EMEA region in more than 20 countries.

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. All of our vacancies are open to people with disabilities.