Alteryx, Inc. is seeking an AI Operations Lead to own the strategy, design, governance, and continuous optimization of AI-enabled IT service operations at Alteryx. This role serves as the end-to-end owner of ServiceNow Virtual Agent and AI-driven automation within IT support, ensuring conversational experiences are scalable, intuitive, secure, and aligned with Alteryx’s Enterprise Service Management (ESM) strategy.
What You'll Do
- Own the end-to-end Virtual Agent and AI-assisted support lifecycle for Alteryx IT.
- Define and maintain the Virtual Agent roadmap aligned to Alteryx’s ITSM, employee experience, and enterprise AI strategy.
- Identify high-volume, high-friction service opportunities suitable for automation.
- Translate business demand into scalable, governed AI-enabled solutions.
- Partner closely with the Alteryx ESM ServiceNow Development team to design, enhance, and implement Virtual Agent capabilities.
- Collaborate on conversational architecture, workflow automation, integrations, and feature releases.
- Participate in backlog prioritization, sprint planning, and release validation.
- Translate operational needs into technical requirements for configuration and development.
- Establish enterprise standards and best practices for conversational design at Alteryx.
- Design intelligent routing, escalation thresholds, and AI-assisted triage workflows.
- Improve first-contact resolution and reduce repetitive Tier 1 workload.
- Own and prioritize the Virtual Agent and AI automation backlog.
- Lead discovery sessions and requirements definition with Alteryx stakeholders.
- Coordinate delivery across ServiceNow developers, administrators, and process owners.
- Establish oversight across knowledge accuracy, workflow logic, data usage, and AI behavior.
- Define governance standards for automation controls and human handoff models.
- Perform light configuration within ServiceNow, including creating and maintaining Virtual Agent topics and flows, managing intents, routing logic, and integrations.
- Measure and communicate the business impact of AI-enabled service operations at Alteryx.
- Link automation initiatives to efficiency gains, cost optimization, and improved associate experience.
What We're Looking For
- 5+ years in IT Service Management, product ownership, or technical operations.
- 2+ years leading operational or technical teams.
- Strong hands-on experience with ServiceNow ITSM.
- Experience designing or optimizing AI-enabled service workflows.
- Demonstrated success managing product or process backlogs in an agile environment.
- Solid understanding of ITIL and enterprise SaaS platforms.
- Experience partnering with development teams to deliver scalable platform enhancements.
- Strong analytical, strategic thinking, and business acumen.
- Excellent communication skills with the ability to influence across organizational level.
Nice to Have
- Experience with ServiceNow Virtual Agent, Flow Designer, and automation strongly preferred.
Technical Stack
- ServiceNow ITSM
- ServiceNow Virtual Agent
- ServiceNow Flow Designer
Team & Environment
This role serves as the operational bridge between frontline support and platform engineering at Alteryx.
Benefits & Compensation
- Compensation: $130,000 - $155,000
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid parental leave, caregiver leave, and flexible time off
- Mental health support and wellness reimbursement
- Career development and education assistance
- A monthly Connectivity Plus stipend of $150 to support remote work-related expenses
- An annual $200 home office reimbursement
Work Mode
This is a remote-friendly position open to candidates located in the United States.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.
