Zendesk is hiring a Sales Specialist Contact Center (NA Commercial East)

Zendesk seeks a Sales Specialist, Contact Center to drive awareness and sales of our CcaaS platform, Zendesk Contact Center, for the commercial segment across the Western United States and Canada. You will provide strategic direction, leverage deep industry knowledge, and work cooperatively across teams.

What You'll Do

• Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities.
• Engage with vendors and delivery partners to align on best practices and sales strategies.
• Assist with running customer discovery calls and managing deal progress across the territory.
• Partner with AWS and Amazon Connect AEs to work backwards from customer requirements.
• Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership.
• Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs.
• Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.
• Represent Zendesk for Contact Center at regional events and conferences.

What We're Looking For

• Minimum 7 years of experience in cloud contact center sales.
• Proven experience in channel sales.
• Ability to work autonomously and as part of a fast-paced team.
• Experience selling at the C-level.
• Proven track record in achieving sales targets.
• Proven ability to proactively pursue new business opportunities.
• Strong communicator—great writer, speaker, and listener.

Nice to Have

• Technical expertise in Zendesk and Amazon Connect is advantageous.

Technical Stack

• Zendesk
• Amazon Connect
• AWS

Team & Environment

This role is part of the Contact Center Center of Excellence (CoE). You'll work with Account Executives, pre-sales teams, partners, AWS/Amazon Connect AEs, and regional teams, reporting to Zendesk for Contact Center leadership.

Benefits & Compensation

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to lead transformational contact center initiatives leveraging modern technologies.
• US annualized OTE (On Target Earnings) range of $234,000.00-$352,000.00 with a pay mix of 60/40 (base/commission).

Work Mode

This is a hybrid position open to candidates located in the Western United States and Canada.

Zendesk is an equal opportunity employer, an AA/EEO/Veterans/Disabled employer, and endeavors to make reasonable accommodations for applicants with disabilities.