You’ll play a key role in shaping how users experience a fast-evolving livestream shopping platform. As a Customer Experience Agent, you’ll support both buyers and sellers by addressing questions and resolving issues related to payments, orders, and deliveries. Your work will directly impact user satisfaction and trust in the platform.
What You’ll Do
- Respond to customer inquiries with empathy and clarity, ensuring timely and effective resolutions
- Develop deep knowledge of the platform’s tools, policies, and workflows to guide users confidently
- Collaborate with internal teams to investigate and solve complex cases
- Identify patterns in customer feedback and suggest improvements to reduce repeat contacts
- Balance multiple conversations at once while maintaining accuracy and care
What We’re Looking For
- Completion of a bachelor’s degree by Summer 2026 or equivalent real-world experience
- Clear, compassionate communication skills—written and verbal
- A mindset focused on ownership, learning, and delivering results for users
- Ability to adapt quickly to new systems and shifting priorities
- Willingness to work weekends as needed
Nice-to-Have
- Previous experience in customer-facing roles such as retail, hospitality, or support
- Familiarity with support platforms like Zendesk or Intercom
Work Environment
This role supports remote work with an expectation to commute to the Phoenix, AZ hub. You’ll have the flexibility to work from home or from one of the company’s global office locations.
Benefits
- Generous paid time off
- Comprehensive health coverage (medical, dental, vision)
- Support for remote work, including home office setup and monthly stipends for internet and phone
- Wellness, childcare, and family planning allowances
- 401k with employer match up to 4% of base salary (US) or pension plans internationally
- Monthly credit to use on the platform
- 16 weeks of paid parental leave with a phased return option
Our Culture
We value people who learn quickly, act decisively, and stay curious. Team members are hands-on, outcome-driven, and deeply connected to the product and its users. We celebrate diverse perspectives and believe respect, collaboration, and shared purpose lead to better solutions.
Equal Opportunity
We are committed to equal employment opportunities. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability, or any other protected status under local law.
