As a Client Support Specialist, you’ll serve as a trusted point of contact for Workplace customers in the healthcare staffing industry. Your primary responsibility will be resolving time-sensitive issues related to shifts, payments, and platform functionality through clear, professional communication via phone and email.
What You’ll Do
- Respond promptly to customer inquiries, diagnosing and resolving issues with accuracy and empathy
- Investigate cases using internal tools such as Zend游戏副本 and the company portal to deliver informed solutions
- Document interactions thoroughly, ensuring internal records are up to date and actionable
- Apply critical thinking to identify root causes and prevent recurring problems
- Collaborate with Billing, Account Management, and Worker Operations teams to resolve complex cases
- Take ownership of customer challenges from start to resolution, aligning with core values of accountability and excellence
What We’re Looking For
You bring a customer-first mindset, strong written and verbal English skills, and a proactive approach to problem-solving. You thrive in fast-paced environments, adapt quickly to evolving workflows, and consistently hold yourself to high standards. Experience with support platforms like Zendesk is essential, and familiarity with B2B service models is a plus.
Why This Role Stands Out
This is a 100% remote position with the flexibility to work from anywhere. You’ll operate in a dynamic startup culture that values speed, ownership, curiosity, and continuous growth. Your work will directly shape customer satisfaction and influence internal processes, giving you meaningful impact from day one.
