Veeam Software is looking for a Renewals Sales Representative to join our team. In this role, you will be a Customer Success Representative for the Velocity segment, responsible for managing territory renewal and expansion goals with a focus on exceeding quotas. You will ensure customer retention and satisfaction while proactively managing our portfolio of expiring agreements.

What You'll Do

Overachieve quota tied to territory renewal and expansion goals
Effectively manage renewal and ensure growth of all contracts in your assigned territory
Remove obstacles to renewal and ensure customer retention and satisfaction
Proactively monitor the funnel of expiring agreements and execute actions to ensure continuation of maintenance
Provide timely proposals and quotes as requested
Handle customer and partner inquiries related to quotes, pricing, co-terming, upselling, and reinstatement
Cold call customers with lapsed support to reactivate their agreements
Work cross-functionally with Sales and other teams to ensure customer retention and prepare necessary documents
Positively interact and collaborate with customers, Veeam partners, and Veeam associates
Identify and pursue maintenance reinstatement opportunities
Assist in negotiation of maintenance agreements
Accurately record all activities on customer/partner records in Salesforce
Focus on customer retention, renewal rate, and high-velocity selling to maximize revenue
Ensure appropriate support to Veeam’s channel partners to successfully close renewals and additional licenses
Maintain impeccable Salesforce hygiene
Manage inbound renewal inquiries through different renewal portals
Prioritize workload to meet all KPIs, goals, and objectives
Meet daily/weekly SLAs and maintain high customer satisfaction ratings

What We're Looking For

2+ years of sales experience in any industry or vertical
Bachelor’s degree required (a combination of education and experience will be considered)
Superb customer service skills
Excellent verbal and written communication skills
Exceptional organizational skills with proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-starter prepared to handle a high volume of email communications and outbound telephone calls
Experience compiling, querying, analyzing, and reporting data

Nice to Have

Renewals or customer success experience
Proficiency with SalesForce.com
Basic knowledge of the virtualization industry and ability to relay information to the partner community

Technical Stack

SalesForce.com

Benefits & Compensation

Compensation range: $76,200—$114,300 USD
Unlimited paid time off
12 paid holidays
4 extra global VeeaMe Days for self-care
24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on first day
Mental health support, therapy sessions, and digital wellness tools via Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events