At Veeam Software, we are looking for a Senior Director, Enterprise Renewals and Customer Success to act as a strategic leader and operational catalyst for our enterprise portfolio across the Americas, EMEA, and APJ regions. You will be measured on achieving renewal and expansion targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance culture.
What You'll Do
- Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal to ensure seamless execution of renewal strategies.
- Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
- Lead the team to reach Account Growth Quotas (Renewal and Expansion).
- Own forecasting accuracy for the pipeline and bookings together with sales counterparts.
- Create win-back plays for the Enterprise segment.
- Provide structured insights and analysis on customer and market trends in the Enterprise space.
- Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
- Shape policies and frameworks for renewal governance, pricing strategies, and compliance across regions.
- Engage directly with customer C-Suite executives.
- Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
What We're Looking For
- 10+ years' experience leading successful Renewals, Sales, or Customer Success teams.
- Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
- Strong business acumen and ability to navigate complex organizational structures.
- Expertise in negotiation, stakeholder engagement, and change management.
Nice to Have
- Experience in SaaS or subscription-based business models.
Benefits & Compensation
- 30 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
- Statutory public health insurance with employer and employee contributions.
- Statutory pension scheme with employer and employee contributions.
- Statutory accident insurance fully funded by Veeam.
- Supplemental pension plan with employer match and salary sacrifice option.
- Supplemental accident insurance with 24/7 worldwide coverage.
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and events like our annual Global Day of Learning.
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.
