Veeam Software is looking for a Customer Success Representative to focus on our Commercial Accounts segment. In this role, you will own the renewal of customer maintenance contracts in your assigned territory, driving revenue by retaining customers and identifying expansion opportunities. Join our team as we work fearlessly forward to make a real impact for some of the world’s biggest brands.

What You'll Do

Overachieve quota tied to territory renewal and expansion goals.
Effectively manage your annual pipeline, reaching out to customers 4+ months before support expiration to conduct experience assessments and environment health checks.
Understand key stakeholders at the customer and partner levels to work backwards from their needs.
Cold call customers with lapsed support to reactivate their contracts.
Work cross-functionally with Deal Desk, Legal, Sales, and others to prepare special terms and create non-standard quotes.
Clearly communicate and sell complex offers, both internally and externally.
Provide accurate forecasting, business analysis, and share insights.
Assist customers with needs such as licensing transfers and support ticket assistance to ensure their success.
Ensure appropriate support for Veeam’s channel partners to successfully close renewals and additional license sales.
Accurately and timely record all activities on customer and partner records in Salesforce.
Maintain impeccable Salesforce hygiene.
Manage inbound renewal inquiries through various renewal portals.
Prioritize workload to meet all KPIs, goals, and objectives.
Meet daily and weekly SLAs while maintaining high customer satisfaction ratings.
Focus on customer retention, renewal rate, and high-velocity selling to maximize revenue generation.

What We're Looking For

A Bachelor’s Degree (a combination of education and experience will be considered).
Advanced English proficiency.
Relevant work experience in one or more of: Sales, Account Management, Customer Success Account Management, or Renewals.
A proven track record of overachieving quota and KPIs.
Experience providing consulting or support to large-scale, enterprise-level accounts with technically complex configurations and high transaction volumes.
Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team.
Good communication skills with a demonstrated ability to effectively communicate and influence at all organizational levels, including the executive level.
Exceptional organizational skills with a proven ability to prioritize and multi-task to meet deadlines and quotas.
Ability to work in a semi-autonomous and fast-paced environment.
A high-energy, motivated self-starter prepared to handle a high volume of email communications and outbound telephone calls.