Veeam Software is hiring a Renewals Sales Representative for our Velocity segment. You will manage territory renewal and expansion goals with a focus on exceeding quotas. Your core mission will be ensuring timely renewals, customer retention, and satisfaction while proactively managing expiring agreements and collaborating with sales teams.
What You'll Do
- Overachieve quota tied to territory renewal and expansion goals.
- Effectively manage renewal and ensure growth of all contracts in your assigned territory.
- Remove obstacles to renewal and ensure customer retention and satisfaction.
- Proactively monitor the funnel of expiring agreements and execute actions to ensure continuation of maintenance agreements.
- Provide timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements.
- Handle customer and partner inquiries related to quotes, pricing, co-terming, upselling, and reinstatement of maintenance contracts.
- Cold call customers with lapsed support to reactivate support.
- Work cross-functionally with Sales and others to ensure customer retention and prepare NSQs.
- Positively interact and collaborate with customers, Veeam partners, and Veeam associates.
- Identify and pursue maintenance reinstatement opportunities.
- Assist in negotiation of maintenance agreements.
- Accurately record all activities on customer/partner record in Salesforce.
- Focus on customer retention, renewal rate, and high-velocity selling to maximize revenue with the Velocity customer base.
- Ensure appropriate support to Veeam’s channel partners to successfully close renewal and additional licenses.
- Maintain impeccable Salesforce hygiene.
- Manage inbound renewal inquiries through different Renewals portals.
- Prioritize workload to meet all KPIs, goals, and objectives.
- Meet daily/weekly SLAs and maintain high Customer Satisfaction ratings.
What We're Looking For
- 2+ years of sales experience in any industry or vertical.
- Bachelor’s Degree (a combination of education and experience will be considered).
- Superb customer service skills.
- Excellent verbal and written communications skills.
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas.
- Ability to work in a semi-autonomous and fast-paced environment.
- High-energy, motivated self-starter prepared to handle a high number of email communications and out-bound telephone calls.
- Experience compiling, querying, analyzing, and reporting data.
Nice to Have
- Renewals or customer success experience.
- Proficiency with SalesForce.com.
- Basic knowledge of the virtualization industry and the ability to relay information to the partner community.
Technical Stack
- SalesForce.com
Team & Environment
You will collaborate closely with Sales and other teams in a dynamic environment.
Benefits & Compensation
- Compensation range: $76,200 - $114,300 USD.
- Comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.
