Enova International is hiring a Renewals Account Manager to build on our success with existing small business customers. In this hybrid role based in New York City, you will manage a portfolio of client relationships, ensuring they can access the working capital they need while driving consistent renewal business.
What You'll Do
- Manage a portfolio of existing clients and maintain continued contact with the customer base.
- Generate renewal business from past and current customers through high-volume phone and email activity.
- Follow up on customer experience, respond to requests, introduce new products, and solve or refer problems.
- Close renewal business consistently at or above quota level.
- Partner effectively with Account Management to maintain partner relationships.
- Understand market trends and competition within the online lending space.
- Negotiate contracts for both partners and business owners.
- Analyze data to effectively strategize with partners.
What We're Looking For
- 3+ years of sales experience via high-volume phone and email communications.
- Self-motivation and drive to work hard in a fast-paced environment.
- Excellent organizational and time management skills to ensure follow-up.
- Experience in professional relationship building and negotiation.
- Ability to communicate effectively both in writing and verbally, and cross-functionally.
- Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.
Nice to Have
- Experience with Salesforce.
Technical Stack
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Salesforce
Team & Environment
You will partner closely with the Account Management team to maintain and grow partner relationships.
Benefits & Compensation
- Health, dental, and vision insurance including mental health benefits.
- 401(k) matching plus a Roth option (U.S. based employees only).
- PTO & paid holidays off.
- Sabbatical program (for eligible roles).
- Summer hours (for eligible roles).
- Paid parental leave.
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).
- Employee recognition and rewards program.
- Charitable matching and a paid volunteer day.
- Hourly rate: $21.01-$30.38. Actual annual salary determined by qualifications, skills, experience, and level assessed during hiring.
Work Mode
This is a hybrid position based in New York City, NY.
Enova is a values-driven organization that maintains an environment of inclusion where employees can thrive. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
