Ashby is seeking a Renewal Manager, High Touch - Americas to guide our customers through renewal processes, achieving success for both the customer and Ashby. You will manage renewals and advanced contract questions for our High Touch accounts, typically serving customers with 100-1,000+ employees, and collaborate cross-functionally to solve for scaling customers' needs at renewal.
What You'll Do
- Navigate pricing and negotiation discussions with empathy and tact while upholding respect for Ashby's value.
- Lead the renewal process with customers, ensuring timely and successful contract renewals with aligned terms.
- Build and maintain trust with customers, proactively addressing concerns and ensuring subscription needs are met.
- Manage day-to-day administrative tasks such as customer outreach, generating order forms, and CRM maintenance.
- Understand contract terminology and communicate these terms to customers.
- Identify key personas and stakeholders, coordinating internal collaboration across Customer Success, Sales, and Product.
- Identify opportunities to enhance existing customers' experiences within the product at time of renewal.
What We're Looking For
- Strong background in a combination of sales, customer success, and renewal management.
- Proven ability to drive contract renewals and enhance customer relationships.
- Expertise in navigating pricing and negotiation discussions.
- Ability to negotiate complex contracts with a creative approach, rooted in product value.
- Excellent communication skills over phone and email, able to navigate high pressure situations.
- Detail-oriented with a focus on fact-checking and record-keeping.
- Excel at cross-functional collaboration, leveraging the right teams and colleagues.
- Solutions-oriented and adaptable, continuously learning and applying learnings.
- Enjoy finding creative solutions for complex situations.
- Value transparency and display empathy in situations that require it.
- Delight in having autonomy over your schedule and managing your time.
Team & Environment
This role is part of the Contract Management team, reporting to the Head of Contract Management, and works closely with Customer Success, Sales, and Product teams.
Benefits & Compensation
- Competitive salary and equity.
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US.
- Generous equipment, software, and office furniture budget.
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
- Top-notch health insurance for you and your dependents with all premiums covered by us (if in the US).
- Opportunity to work with a talented and passionate team.
Work Mode
This is a fully remote position open to candidates located anywhere in the Americas.
Ashby is an equal opportunity employer.
