On-site Full-time

Philips is hiring a Remote Service Engineer

About the Role

Philips is hiring a Remote Service Engineer to serve our customers by proactively monitoring the Philips PACS install base. You will be part of the EI-RI-SSD Operations team, bringing a support services mindset to every interaction. We believe that we are better together than apart.

What You'll Do

  • Bring support services thinking and mind-set into all aspects of problem escalations.
  • Build partnership with end customers wherever applicable.
  • Analyze and troubleshoot various hardware components like compute, storage, and network, as well as application issues, quickly and effectively via remote administration.
  • Analyze and troubleshoot Operating Systems issues quickly and effectively.
  • Stay aware of the latest technical and organizational developments and their relevance to the business.

What We're Looking For

  • 2+ years experience in a remote service Engineering role.
  • A keen interest in monitoring and alert management.
  • Ability to perform basic troubleshooting and triaging.
  • Comfort working in a 24/7 rotational shift model.
  • Good communication skills and a quick learner attitude.
  • Good understanding of Information Technology components.
  • Willingness to work in shifts and 24/7 models.

Nice to Have

  • Exposure to healthcare IT or PACS environments.

Work Mode

This is an onsite position.

Required Skills
Customer ServiceTechnical TroubleshootingMedical DevicesElectromechanical SystemsDocumentationCommunicationProblem Solving
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About company
Philips

A health technology company built around the belief that every human matters, with a mission to provide quality healthcare to everybody everywhere.

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Job Details
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Posted 8 months ago