Jerry.ai is looking for a Remote Customer Support Agent to help our customers manage their auto insurance policies. You’ll join a mission-driven team dedicated to helping car owners save time and money, working directly with policyholders to update their coverage across our network of 55+ insurance carrier partners.
What You'll Do
- Respond to inbound calls from existing customers.
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents.
- Help customers with questions regarding existing insurance policies in relation to coverages or policy benefits.
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
What We're Looking For
- 2+ years of experience working in a call center environment.
Benefits & Compensation
- Medical, dental, vision insurance.
- 401K match.
- Ability to work remotely (company provides work equipment).
- Ongoing training and mentorship from leadership team.
- We will pay for your P&C license (expected within 60 days after starting).
- Hourly wage: $19.00 - $21.00.
Work Mode
This position is fully remote.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
