Doctronic is hiring a Customer Success Manager to drive client satisfaction, retention, and expansion across a portfolio of healthcare clients, including payers, health systems, and physician practices. You will maintain long-term strategic partnerships and drive revenue growth through existing accounts.

What You'll Do

Own and manage strategic relationships with key clients across payers, health systems, and physician practices.
Serve as the primary point of contact for C-suite executives and key stakeholders post-implementation.
Conduct regular business reviews, health checks, and strategic planning sessions.
Proactively identify and address client challenges before they impact satisfaction or retention.
Build trusted advisor relationships that drive platform adoption and utilization.
Monitor client success metrics, usage analytics, and ROI achievement.
Collaborate with product and engineering teams to address client feature requests and feedback.
Develop and execute success plans tailored to each client's unique objectives.
Create case studies and success stories to showcase client wins.
Advocate internally for client needs and strategic initiatives.

What We're Looking For

7+ years in customer success, account management, or client relationship roles in healthcare technology.
Proven track record managing enterprise accounts.
History of managing complex, multi-stakeholder relationships.
Strong analytical and problem-solving abilities with a data-driven approach to customer success.
Exceptional relationship building and communication skills across all organizational levels.
Ability to understand complex technical products and translate value to business stakeholders.
Experience with customer success platforms, CRM systems, and analytics tools.
Proven ability to identify expansion opportunities and execute growth strategies.

Nice to Have

Healthcare industry experience, particularly with payers, health systems, or physician practices.
Existing relationships with decision makers at major health plans and health systems.
Experience with telehealth, AI/ML healthcare solutions, or digital health platforms.
Background in healthcare consulting or clinical operations.
Knowledge of healthcare compliance requirements (HIPAA, SOC 2, etc.).
Understanding of clinical workflows, payer operations, and provider economics.
Success in seed/Series A stage companies.
Healthcare industry certifications or clinical background.