Sedgwick is looking for a Remote Customer Service Specialist to deliver exceptional support on our primary temporary housing line. You will assist policyholders, adjusters, and partners with housing-related inquiries, ensuring service is accurate, timely, and of high quality.

What You'll Do

Answer inbound calls from insureds, adjusters, and hotel partners in a professional and compassionate manner.
Serve as the first point of contact for housing-related inquiries, resolving issues with strong service skills.
Learn department functions to accurately resolve issues and answer questions.
Enter new housing claims into the system accurately and efficiently.
Monitor inbound email for claim questions, approvals, and new housing requests.
Contact insureds via text and email to confirm hotel extension needs.
Update and maintain the hotel database for accuracy and uniformity.
Extend hotel stays for clients currently in-house.
Retrieve hotel folios from properties for completed and partial stays.
Audit hotel folios and related claims for billing accuracy and compliance.
Verify and maintain accurate data across internal systems.
Support the organization's quality program.

What We're Looking For

Four (4) years of experience in claims processing or related business experience, or an equivalent combination of education and experience.
Working knowledge of billing systems, claim systems, financial services, and insurance products.
Excellent oral and written communication skills.
PC literacy, including Microsoft Office products.
Excellent analytical and interpretive skills, including efficient use of MS Excel.
Excellent problem solving and resolution skills.
Strong organizational skills.
Ability to maintain confidentiality and work in a team environment.
Clear and conceptual thinking ability; excellent judgment, troubleshooting, and discretion.
Ability to handle work-related stress, multiple priorities, and meet deadlines.
Credit security clearance, confirmed via a background credit check.