EX Squared is looking for a Remote Customer Retention Specialist to directly impact our customer experience and business growth. In this role, you will focus on building strong relationships, understanding customer needs, and implementing strategies to ensure their continued success with our services.
What You'll Do
- Proactively engage with existing customers to assess satisfaction and uncover potential risks.
- Resolve customer concerns and escalations efficiently to prevent churn.
- Analyze customer feedback and usage data to identify trends and opportunities for improvement.
- Develop and execute personalized retention strategies and outreach campaigns.
- Collaborate with cross-functional teams to advocate for customer needs and influence product or service enhancements.
What We're Looking For
- Proven experience in a customer success, account management, or retention-focused role.
- Strong problem-solving skills with a focus on turning negative situations into positive outcomes.
- Excellent verbal and written communication skills, with an empathetic and patient approach.
- Ability to analyze data, identify churn signals, and translate insights into action plans.
- Self-motivated and disciplined, capable of managing a remote workflow independently.
EX Squared is an equal opportunity employer.
