Experian is hiring a Relationship Manager to join our commercial team. In this remote role, you will manage strategic client relationships with banks, credit unions, and other financial institutions, driving successful partnerships and revenue growth.
What You'll Do
- Manage end-to-end customer relationships across a portfolio using Experian's Consumer Sync and Consumer View products.
- Work with and support your assigned Account Director on named strategic accounts to achieve growth.
- Handle client management, education, contract negotiation, and daily support.
- Collaborate with counterparts across solutions engineering, operations, billing, and finance to ensure business continuity.
- Communicate frequently with clients via weekly status calls and occasional travel to client locations.
- Gather industry information within your assigned portfolio.
- Develop relationships across your entire client/prospect base and internal departments.
- Cast a wide and deep net within existing client organizations to promote Experian Marketing Services across many use cases.
What We're Looking For
- Bachelor's Degree or equivalent experience.
- 5+ years of sales or marketing experience required.
- Minimum 3 years of experience as a Partner Manager, Customer Success Manager, or Account Manager.
- Experience managing a portfolio of revenue between $5 - $15M+ annually.
- Experience managing financial service clients such as Credit Unions, Central Banks, Regional Banks, Housing and Mortgage companies, Wealth Management Firms, and Fintech.
- Experience using customer service skills to cultivate client relationships.
- Experience managing a large project portfolio with varying levels of detail.
Team & Environment
You will report directly to the Sales Director.
Benefits & Compensation
- Great compensation package and incentive plan.
- Core benefits including medical, dental, vision, and matching 401K.
- Flexible work environment, with the ability to work remote, hybrid, or in-office.
- Flexible time off including volunteer time off, vacation, sick leave, and 12-paid holidays.
Work Mode
This is a remote position.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age.
