SciPlay Games, LLC is looking for a Relationship Manager to serve as the primary point of contact for our charitable gaming partners in Northeastern Ohio. You will build and maintain strong relationships to ensure long-term partner satisfaction, success, and retention, acting as a trusted advisor in a fast-paced, competitive environment.
What You'll Do
- Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service.
- Proactively identify and address client concerns to ensure partner satisfaction and loyalty.
- Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.
- Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed.
- Provide guidance and education to partners on products, system updates, and operational best practices.
- Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs.
- Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.
What We're Looking For
- 3+ years in account management, customer success, or relationship-focused roles
- Exceptional interpersonal, communication, and conflict-resolution skills
- Strong organizational and time-management abilities
- Adaptability and flexibility to meet the demands of a dynamic industry
- Passion for helping customers succeed
- Willingness to travel regionally and work outside standard business hours when needed
Nice to Have
- Bachelor's Degree
- Experience in gaming or technology industry
Benefits & Compensation
- Base salary plus monthly bonus potential
- Company vehicle
- Gas card
- Credit card
- Phone
Work Mode
This is a local-city role based in Northeastern Ohio.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
