Xapo Bank is hiring a Relationship Manager - APAC (Remote - Work from Anywhere)

Xapo Bank is looking for a Relationship Manager - APAC to join our remote team. You will be responsible for managing an assigned portfolio of institutional and retail accounts, building client relationships, and assisting them with all bank products. Your primary goal will be to achieve a defined revenue target through retention and new business acquisition, while operating from anywhere within the APAC region.

What You'll Do

• Originate, onboard and maintain institutional and retail relationships in the APAC region.
• Understand client needs and formulate appropriate solutions based on their circumstances and risk appetite.
• Act as an escalation point regionally for Customer Success Advisors when providing banking services to customers.
• Attend regional events to promote the Xapo brand and obtain new leads.
• Meet existing customers face to face to grow relationships.
• Monitor customers portfolio and provide timely updates to clients as appropriate.
• Be an expert in the products Xapo offers, perform regular reviews with customers to re-assess client’s risk profile and wealth management needs.
• Perform tasks in accordance with regulatory and compliance requirements.
• Achieve KPIs/targets in alignment with the overall objectives of the team and business.
• Provide product demonstrations to prospects and customers.
• Work alongside the team to draw up strategies to increase customer base and cross selling opportunities to grow AUM.
• Take all measures to ensure clients needs are met through the onboarding process and after they become a member.
• Keep up-to-date with advancements in the crypto and traditional finance industries.
• Escalate issues that are specific to the region to Product and other partner teams.

What We're Looking For

• Fluent in English.
• 5+ years of customer facing banking experience in private banking, private wealth, investment banking or commercial banking.
• Track record of originating leads and managing existing relationships with customers in the financial services industry.
• Confidence in orchestrating face to face and online meetings with customers and handling enquiries from prospects at industry events.
• Track record of achieving KPIs/targets relating to conversion and AUM growth.
• Strong regional network in the APAC financial services sector.
• A solid understanding of fiat payment rails and stablecoins.
• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Nice to Have

• Fluency in the local language is highly desirable.
• Professional or personal exposure to the crypto markets.

Team & Environment

You will be part of the Relationship Management department at Xapo Bank.

Benefits & Compensation

• Work 100% remotely from anywhere in the world.
• Great work-life balance with autonomy and collaborative teamwork.
• Set your own work schedule.
• Flexible PTO plan.
• Yearly budget for individual learning and development goals.

Work Mode

This is a fully remote position. You can work from anywhere in the world, but your focus and network should be within the APAC region.

Diversity is at the heart of who we are. We’re a fully distributed team of over 130 Xapiens that work remotely from 30+ countries around the world. We work hard, think globally, and inspire each other to learn and grow.