BCD Travel is looking for a Regional Account Manager to manage a portfolio of regional entertainment accounts. In this role, you will be responsible for client retention, contract negotiation, implementation, business consolidation, sales, financials, business planning, reviews, and staff development, reporting to global program management.
What You'll Do
- Oversee the regional coordination of all communication across the region, for both BCD Travel and the client’s global initiatives.
- Manage new business implementations, working closely with the implementation team to ensure client expectations are met.
- Measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans.
- Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client’s strategic needs.
- Identify and assist in the selection of technology tools and processes to produce desired results.
- Establish and maintain relationships with key customer decision-makers in the region.
- Perform client business reviews and deliver regular financial reporting to all stakeholders.
What We're Looking For
- Thorough knowledge of business travel account management and operations.
- Adept with travel industry technology and processes.
- Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships.
- Knowledge of creating business plans and managing business/client strategies.
- Previous experience in managing cross-functional work teams.
- Effective presentation skills in terms of development and delivery.
- High proficiency in spoken and written English.
Nice to Have
- Prior travel management company or related business travel account management experience.
- Experience implementing and managing large market or regional clients.
Team & Environment
You will report to global program management. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list, as we make a difference through charitable activities in our communities across the globe.
Benefits & Compensation
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
Work Mode
This is a remote position based in the United Kingdom.
